We looked at him and said, “We don’t deny that the bartender made the drink or that we ordered two coffees (Baileys Irish Cream and coffee, to be exact.), but that second coffee never made it to this table.”
Doesn’t sound so bad, right? Well, here’s the kicker! The manager looked us dead in the face with a look of anger and in a harsh voice said, “Well, I can always go look in the dishwasher for the second glass. MBT Changa Birch, My bartender assures me that you are the only ones who ordered one of those drinks.”
My husband looked at him in disbelief.
“Did the manager just call us liars?” I asked myself.
My husband simply replied, “Look, we understand your position, but we never received the second coffee. Go look in the dishwasher.”
Frustrated, the manger threw his hands up in the air, and with a disgusted voice said, “Well here is what I am going to MBT Fora,do. I am going to credit you this drink.” No apology. No sorry for the misunderstanding. No sorry for the inconvenience. Nothing.
I looked at the manager and said, “We come here every other week. We never had a problem before.” He just walked away—no reply, no words.
The manager came back with the check and a tally that showed the times each of our orders were put into the system. Guess what? The MBT Kimondo Shoes coffee was not listed on that sheet, but he had written down two times in blue pen and said, “The first coffee was put in at 5:58 and the second coffee was put in at 6:40.”
We looked at him and said, “We aren’t denying we ordered two coffees; just that the second one never came.”
Then my husband added, “Look at this table. Everything from the second order is here. Do you see that cup here?” The manager didn’t even look, he just walked away disgusted.
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